The YMCA has the best customer service ever.
I’ve talked a bit before about how the YMCA boy’s gymnastics fills up fast and how you have to be on the ball to get a spot. Well, recently I wasn’t on the ball for signing Alex up for Winter registration. I missed it by 2 days, and when I checked all the spots were filled. So I did the only thing I could do, I put him on wait list, and then I forgot about getting him into the Winter session and hoped for better luck in the Spring I session.
A couple weeks later I get a phone call from one of the gymnastics staff members at the YMCA. They told me that they are getting an assistant for the boy’s gymnastics staff which opens up more spots in the current gymnastics class. They told me that they know Alex has been in the gymnastics program forever (this is his 3rd year!) and that he is on the wait list so they wanted to know if he would like one of those spots. “Yes! Of course!” I excitedly shout into the phone. So, they do all the registration work for me, and all I have to do is pay either online or at the YMCA sometime before the class starts on the Jan 8th.
How awesome is that? I mean not only do they see a demand in the boys gymnastics program and work at opening up more spots (and hopefully more classes in the future!) but they go out of their way to make sure that a long standing child in the gymnastics program gets a spot. It’s proof that they care, they work hard, and they try hard.
But the story doesn’t really end there. Ok, maybe that story ends, but another YMCA story kinda happened at the same time.
Back in July (when the previous YMCA post was written) we paid for Alex’s youth membership for the entire year. Recently, in December, Joe and I decided to upgrade to a family membership. We also wanted to pay for the entire year. So, they gave us a discount on Alex’s remaining year and we paid the difference of a 12 month membership. Then a couple weeks later when I go online to verify Alex’s gymnastics start date, I notice that the YMCA membership is due for renewal in August. I’m like that can’t be right, after all when we paid for the year the renewal date should have reset to December.
Fortunately I had an appointment with the daycare director at the YMCA the next day to sign Aidan and Zoe up for daycare starting Jan 26 (when I start the Spring semester…since I’ll be taking daytime classes). While there I mentioned to the front desk about the renewal date. The lady agrees with me that it doesn’t sound right, but the person who is in charge of membership renewals was taking the week off, so all she could do was leave a message and I would have to follow up. Which is fine, I’ve been getting that a lot this time of year thanks to the holidays. No biggie. But the best part? The membership renewal coordinator actually got my message and SHE followed up with ME. I didn’t have to play the squeaky wheel or anything. She just called me, told me that she looked into it and my membership should have been renewed in December, she corrected the problem already, and wanted to know if there was anything else she could do. I thanked her and hung up the phone. Totally awesome.
YMCA people, you rock.
More posts like this:
- YMCA stresses me out. – July 25, 2008
- Aidan has spots. – November 28, 2007
- Ah, well.. – October 26, 2005
- Oops he did it again. – May 16, 2006
- The course catalog arrived! – November 3, 2007
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